EVERYTHING THAT WE DO
from developing expertise to carefully monitoring quality standards, is geared to solving problems for businesses.
We have cultivated an unrivalled ability to provide solutions that can be tailored to meet the unique needs of diverse companies of all sizes. Our expertise helps us offer solutions for:
Accounts Receivable Management
While Accounts Receivables Management can be a time-consuming headache for many businesses, it’s a specialty of our highly trained team at Dash BPO.
Business Process Outsourcing
There are many reasons that outsourcing business processes makes financial sense. When you partner with Dash BPO, you can accomplish your business goals without spending as much as it would cost to hire your own staff
Customer Verification
Proper customer verification is one of those small but absolutely essential elements of business, particularly in today’s online world. As your partner, Dash BPO can expertly and efficiently manage this crucial step in any customer relationship.
Customer Care
The way you care for customers can make or break your business, which is why you need a reliable and experienced partner like Dash BPO to manage customer care effectively.
Technical Support
Technology is great when it works, but it ranges from mildly frustrating to downright infuriating when it doesn’t! When your business partners with Dash BPO, our experienced contact center agents provide timely, practical solutions to your customers.
Welcome Calls
As an Omnichannel solution provider, Dash BPO can provide a welcome call, email, letter or message. We’ll work with you to figure out how your customers will best appreciate hearing that you are there whenever they need you.
Quality Assurance
At Dash BPO, we’re proud of our commitment to quality in every aspect of what we do. We provide quality monitoring of our contact center interactions to ensure we constantly assess and improve our performance.
We’re a COPC-certified company and our performance management and process improvement approach has become an international benchmark in key industries. Ongoing improvement in performance, levels of productivity and client and employee satisfaction is at the core of what we do.
Another competitive edge we offer is expertise. Our clients can pick and choose all the different technologies and services they want for their specific operations.
Omnichannel
We empower our agents with the knowledge they need to solve problems faster and without the stress of switching between platforms…
Insights & Analytics
We help you improve customer satisfaction by understanding how to generate insights from analytics. We also help translate insights into action…
CX Consulting & Transformation
We help you map the customer journey, diagnose issues, and prioritize opportunities forimprovement. These steps help create the vision to deliver memorable experiences that turn into brand loyalty…
Self-Care & Automation
Start answering customer questions – faster, with accuracy. Help agents get the job done smarter, all while reducing support costs. Create a complete, end to end customer service with AI…
Interactive Video
Our Interactive video team helps you without lifting a finger and provide your customers with self-serviced experience and generate new revenue…
Speech Analytics
Speech analytics isn’t just for your customer service team. In fact, your Sales, Marketing and Legal Team are the most benefitted by the data mined from all the…
Workforce Management
Workforce Management is a key piece to any contact center. Workforce planning is part of WFM used to predict, forecast…