Our Omnichannel service helps integrate Agent, Supervisor and Administrator through an intelligent interaction distribution based on configurable business rules to positively and productively interact with customers in digital and voice channels.

It helps determine the opportunities for self-service way faster to build AI services or voice portals changes in hours.

An Omnichannel Contact Center Makes Operations Seamless to Improve Painful Experiences.

Customers want a seamless process when they reach out to customer service. They want to move between channels and conversations easily.

Our Omnichannel approach help companies pass context between channels.

So when Charles wants to reach out to replace his credit card, our team of agents know he’s called in twice about issues, initiated live chat and sent an email but still has an outstanding case.

We empower our agents with the knowledge they need to solve problems faster and without the stress of switching between platforms.