Our Omnichannel service helps integrate Agent, Supervisor and Administrator through an intelligent interaction distribution based on configurable business rules to positively and productively interact with customers in digital and voice channels.
It helps determine the opportunities for self-service way faster to build AI services or voice portals changes in hours.
An Omnichannel Contact Center Makes Operations Seamless to Improve Painful Experiences.
Customers want a seamless process when they reach out to customer service. They want to move between channels and conversations easily.