Technical Support
As your partner, our goal is to seamlessly represent your brand to your existing and potential customers.
Every point of contact as an opportunity
We’ll work with you to understand the unique technical issues that commonly plague your customers, plus all of those less typical problems that might arise. We view every point of contact as an opportunity to build loyalty to your brand and increase your retention rates.
While some pain with technology is inevitable, our team at Dash BPO tries to minimize the suffering your customers experience. We know that many people dread contacting technical support, but we try to make it as painless as possible by keeping wait times minimal and quickly troubleshooting and resolving issues.
Aside from our friendly, knowledgeable agents, Dash BPO offers the very latest in Omnichannel solutions. Our innovative software and high-speed connectivity makes it easy for your clients to connect with technical support agents on their terms. We strive to provide the answers your customers need quickly and efficiently via chat, email or voice, making the most of processes to streamline and work smarter.
From pre-sales to after the warranty is expired, our agents will expertly answer questions about the whole product lifecycle or every service. Dash BPO is able to provide flexibility, managing a wide variety of technical issues, from helpdesk support to dispatch services or project management. Dash BPO can build a bespoke solution that is customized to the unique needs of your business, whether that’s an all-in-one solution or a single aspect for a small local company or a large global business.
Among the solutions we offer are helpdesk answers, support, solutions and advice. We monitor, log and verify every interaction with our helpdesk so we can deliver measurable results. Our agents are focused on time and performance so that we can ensure you and your customers can count on us to represent your brand well.
Our approach to technical support is ideal for small eCommerce or start-up businesses or large, international companies. Dash BPO is able to handle fluctuating demand, adjusting resources to respond accordingly. Our standards are high, meeting the rigorous demands required to achieve our COPC certification.
