Whether you have an ecommerce enterprise, a brick-and-mortar retail store or some combination of the two, customer loyalty can make or break a retail business. At Dash BPO, our goal is to support your retail brand with integrated solutions and outstanding customer care. We are as happy to work with new and emerging businesses as we are to partner with large, global retail chains..
We don’t want you to think of working with Dash BPO as outsourcing. Instead, we prefer to consider ourselves your partner in managing relationships with your existing and potential clients. As an extension of your brand, our contact center agents have the expertise and retail industry savvy to support your customers at every step. And as industry leaders, Dash BPO is proudly COPC certified, so you can rest assured that we meet the most rigorous standards set for the contact center industry.
Our goal is to enhance the retail experience by improving efficiencies, generating growth, inspiring loyalty and producing analytics that will inform your business decisions with accurate, timely data. Working with Dash BPO is a cost-effective way to give your retail clientele the 24/7 support of Omnichannel contact center solutions.
Our retail solutions are designed to build and maintain the relationships that drive business growth for your brand, but also seize any missed opportunities that can help improve your bottom line. At Dash BPO we have the tools, technology and retail industry expertise to help you with everything from client care and billing to account management and collections or ongoing service campaigns. We can handle high call volumes efficiently and with ease and skillfully upsell or cross-sell. Additionally, our solutions are scalable, so you don’t have to stress about market fluctuations.