DASH BPO, LLC – a global leader in customer support solutions is pleased to announce the opening of its new office in South Africa.
The new location enables DASH BPO to deliver its range of customer service solutions across multiple time zones more quickly and cost-effectively.
“Our goal at DASH BPO is to deliver world-class customer service and be a positive influence on our clients’ brands,” says CEO and Founder Dan Elmalem “Being in South Africa helps provide that quality of service, so opening an office here was a natural move for us.”
DASH BPO’s South Africa location will be providing round-the-clock customer support, including night or ‘downtime’ service, to global clients and their customers.
South Africa offers us numerous strategic advantages. The country has quickly become the world’s call-center capital, for many reasons; it’s time zone compatibility, lower operational costs, and a vast pool of highly-skilled agents, all of whom speak fluent English and have a natural cultural affinity with the UK and North America.
DASH BPO’s South African office will also be leveraging one of the most advanced telecommunications infrastructures in the world to deliver its high-tech multi-channel support services seamlessly to hundreds of thousands of global customers.
The new South Africa location broadens Dash BPO’s global network which already includes offerings in North America, South America, and the Caribbean.
DASH BPO, LLC is a global leader in customer care, sales, collections, quality assurance, verification, and technical support solutions. A COPC and PCI certified company, DASH BPO’s performance management and process improvement approaches have become an international benchmark for companies in industries including Financial Services, Travel and Hospitality, Automotive, Healthcare, Technology, and Telecom.