The telecommunications industry powers communication around the world, requiring a service partner that is able to keep pace with its innovative products, cutting-edge technologies, and constantly evolving services. Dash BPO is responsive and agile enough to provide the support and exceptional service levels you require (with the flexibility to manage the scale of your business needs).

The way we see it, our role is to keep you competitive by offering you comprehensive solutions that are tailored to the areas where you need help the most. We accomplish this by focusing on providing exceptional customer experiences on behalf of your brand, ensuring your clients encounter friendly, knowledgeable, and expert assistance each and every time they make contact with us.

The highest standards for performance and best practices

How your customers relate to your brand is very important, and our contact center professionals use every point of contact to build trust and loyalty with your clientele (we want to help your business grow with record retention and referrals!). Not only can you rest assured that Dash BPO is COPC certified, meeting the highest standards for performance and best practices set for the contact center industry, we offer high-speed solutions and innovative software that is multi-device ready..

We like to make it personal

We at Dash BPO want to work with your telecommunications company to transform the experience of your current and potential clients. We are ready to help you with a range of solutions, from managing customer accounts, lead generation and qualification and customer care to tech support, accounts receivable management and sales. Additionally, we’ll use our analytics to determine how we can continually improve things like wait and processing times and we’ll share key data metrics that will help you optimize your business performance.