The Analytics Customer Success Specialist is responsible for driving customer satisfaction and adoption of our analytics platform. This role requires a strong understanding of data analysis and a passion for helping clients achieve their business goals. The ideal candidate will be able to effectively communicate complex analytical concepts, identify opportunities for improvement, and build strong relationships with our clients.

Responsibilities

• Customer relationship management: We build and maintain strong relationships with our clients, acting as their trusted advisors and partners.
• Data analysis: Analyze client data to identify trends, insights, and opportunities for improvement.
• Value proposition: Articulate the value of our analytics platform to clients, demonstrating how it can help them achieve their business objectives.
• Training and education: Provide training and education to clients on effectively using our platform to extract insights from their data.
• Customer success planning: Develop and execute plans to ensure client satisfaction and retention.

Qualifications

• Bachelor's degree in Business Analytics, Statistics, or a related field.
• Strong understanding of data analysis concepts and tools like SQL, Excel, and data visualization software.
• Excellent communication and presentation skills.
• Ability to build strong relationships with clients.
• Strong customer service orientation.
• Previous experience in customer service between 1 -3 years of experience.