The Analytics Customer Success Specialist is responsible for driving customer satisfaction and adoption of our analytics platform. This role requires a strong understanding of data analysis and a passion for helping clients achieve their business goals. The ideal candidate will be able to effectively communicate complex analytical concepts, identify opportunities for improvement, and build strong relationships with our clients. Responsibilities Customer relationship management: We build and maintain strong relationships with our clients, acting as their trusted advisors and partners. Data analysis: Analyze client data to identify trends, insights, and opportunities for improvement. Value proposition: Articulate the value of our analytics platform to clients, demonstrating how it can help them achieve their business objectives. Training and education: Provide training and education to clients on effectively using our platform to extract insights from their data. Customer success planning: Develop and execute plans to ensure client satisfaction and retention. Qualifications Bachelor's degree in Business Analytics, Statistics, or a related field. Strong understanding of data analysis concepts and tools like SQL, Excel, and data visualization software. Excellent communication and presentation skills. Ability to build strong relationships with clients. Strong customer service orientation. Previous experience in customer service between 1 -3 years of experience.

As a Link Builder Specialist, you will play a pivotal role in enhancing our clients' online visibility by acquiring high-quality backlinks. You will conduct in-depth research to identify potential link opportunities, build relationships with relevant websites, and implement effective outreach strategies. Your ability to create compelling content and persuasive communication will drive link acquisition success. Responsibilities Link Prospecting: Conduct thorough research to identify potential link opportunities and build a robust pipeline of prospects. Content Analysis: Analyze client websites to identify linkable assets and develop content strategies to support link-building efforts. Keyword Research: Perform in-depth keyword research to inform content creation and outreach initiatives. Outreach and Relationship Building: Develop and execute effective outreach campaigns to secure high-quality backlinks.  Link Acquisition: Negotiate and secure link placements on authoritative websites to improve clients' search engine rankings. Performance Tracking: Monitor link-building campaigns, analyze performance metrics, and provide regular reports on campaign effectiveness. Collaboration: Work closely with the SEO team, content creators, and other stakeholders to ensure alignment and optimize link-building efforts. Qualifications Proven experience in link building or a related SEO role. Strong understanding of SEO principles and best practices. Excellent written and verbal communication skills. Proficiency in using SEO tools and analytics platforms. Ability to prioritize tasks and meet deadlines. Strong attention to detail and organizational skills. A passion for digital marketing and a desire to stay up-to-date with industry trends. Experience with content management systems (CMS) and CRM platforms. Knowledge of HTML and CSS. Bilingualism (English and Spanish).

We seek a compassionate and results-oriented Customer Care Representative to support our patients, primarily individuals with vein-related conditions. In this role, you will be the patient's first point of contact, offering guidance, reassurance, and information. Responsibilities Build rapport with patients, demonstrating empathy and understanding of their needs. Effectively communicate complex medical information clearly and concisely. Utilize strong sales skills to educate patients about treatment options and convert leads into appointments. Efficiently manage multiple tasks and systems, including patient databases and communication tools. Adhere to company protocols and quality standards. Qualifications Excellent verbal and written communication skills in English. Proven ability to build rapport and provide exceptional customer service. Strong sales orientation and a track record of meeting or exceeding goals. Proficiency in computer applications, including Microsoft Office Suite. Ability to multitask and prioritize effectively. Experience in a customer service or call center environment is preferred. Bilingualism (English/Spanish) is a plus.

The Human Resources Analyst will be responsible to manage both strategic planning responsibilities and administrative tasks in every area of Human Resources, including recruiting, compensation, benefits and employee satisfaction.   Responsibilities: Recruitment Process and Service Agreements. Assist with the key position’s recruitment process and staffing logistics. Assist with all internal and external HR related matters. Manage payroll and employee benefits, including bonuses, leaves, and absences administration. Manage the organization’s employee database and prepare reports. Participate in developing organizational guidelines and procedures. Answer employee questions and addresses employee concerns with company; including employee safety, welfare, wellness and health, and communication as needed. Recommend strategies to motivate employees. Produce and submit reports on general HR activity. Assist with budget monitoring and payroll. Keep up to date with the latest HR trends and best practices. Handle confidential and sensitive information.   Desired Skills and Experience Bachelor’s degree in human resources or related (essential). 2 years of experience as an HR Generalist in multicultural environments (essential). Advanced Deep understanding of Labor Law and employment equity regulations. Efficient HR administration and people management skills. Excellent written and verbal communication skills. Strong decision-making and problem-solving skills. Microsoft advanced.   If you have what it takes, then wait no longer apply now?  

As a Real-Time Analyst, you will collaborate closely with the Operations team to monitor incoming queue volumes, report daily attendance, address real-time deviations, and ensure compliance with service level goals to maintain consistent performance. Floor Management: Monitor key performance indicators (KPIs) and issue alerts if any metrics fall outside the target. Address issues affecting KPIs proactively by adjusting routing profiles or skills, reassigning tasks, rescheduling breaks or lunchtimes, and organizing coaching sessions. Inform supervisors of agents who are not adhering to their schedules, including issues like absenteeism, tardiness, or deviations in break times. Alert supervisors to unusual call volume patterns, such as significant increases or decreases. Track agent status and manage Average Handle Time (AHT) effectively. Ensure all operational and management tools are functioning correctly. Regularly test Interactive Voice Response (IVR) systems and Softphone functionality. Escalate and document any incidents involving tools or events that impact performance metrics. Reports: Develop, modify, update, analyze, and interpret reports. Provide daily updates on operational management reports, including attendance, performance, and executive summaries. Update Workforce Management (WFM) reports daily, including intraday forecast accuracy and incident reports. Identify deviations, suggest continuous improvements, and perform graphical analyses such as correlation, Pareto, and variable analysis. Forecasts, Schedules, and Service Level: Review call inflow patterns and assess resource requirements to meet demand. Analyze trends and make recommendations for schedule adjustments or other improvements. Confidentiality: Maintain the confidentiality of all information handled by the enterprise, clients, and end-users, ensuring that it is used solely for authorized purposes as defined by the company.

El agente de servicio al cliente se encargará de brindar una excelente asistencia personalizada a los clientes por llamadas y chats, resolviendo sus consultas de manera eficiente y manteniendo informados a sus superiores sobre cualquier incidencia relevante. Formación Académica: Estudios secundarios completados. Mínimo 1 año de estudios universitarios. Competencias requeridas: Indispensable: Excelente ortografía Capacidad analítica orientada a resolución de problemas y obtención de resultados. Habilidad de redacción con ortografía correcta. Experiencia previa en servicio al cliente demostrable mayor a 4 meses. Orientación al cliente y seguimiento de órdenes e instrucciones. Así como orientación al resultado y comunicación efectiva. Dicción clara y Tono de voz modulado a través del teléfono. Facilidad para hablar y determinar las necesidades y deseos de los clientes Habilidad para escribir mínimo 20 palabras por minuto en la computadora. Disponibilidad para trabajar turnos rotativos, fines de semanas y feriados.   Deseable Habilidades técnicas: digitación y conocimientos de informática a nivel de usuario. Alto nivel de tolerancia, capacidad de análisis, buen manejo de stress. Habilidad para generar y cultivar relaciones con el cliente. Conocimiento en el uso de Navegadores de Internet, sistemas operativos, configuración de correos, Microsoft Office (Outlook nivel medio).

We are currently seeking a Vice President of Operations with BPO experience, ideally with a background in the banking industry, who possesses a strong sense of resilience and contributes significantly to business outcomes.   Duties & Responsibilities:   Ensure seamless support experiences for Customer Care, Sales, and Collections clients, resulting in superior satisfaction ratings. Cultivate deep, trusted relationships with key clients served by the team. Serve as the primary relationship manager for clients supported by your team. Develop expertise across all functional areas of the team. Address client concerns promptly to maintain high satisfaction levels. Identify and mitigate risks for at-risk clients by allocating appropriate resources. Analyze metrics from various sources to identify service issues, determine root causes, and implement necessary changes. Interpret metrics to address daily staffing challenges and plan for long-term staffing needs. Monitor queues across functions daily to ensure compliance with SLAs. Collaborate with leaders from other service areas to identify and promote best practices. Implement regular process improvements to enhance client service and collections experiences. Coordinate with other departments to fulfill responsibilities effectively. Provide leadership across the multi-function team, fostering open communication internally and with clients. Motivate the team to deliver outstanding cultural and operational performance. Optimize team efficiency and productivity through effective management. Collaborate with subject matter experts (SMEs) to ensure training needs are met and processes and controls are up to date. Develop team members and facilitate career progression across service disciplines. Effectively manage and develop functional team managers, supervisors, leads, and seniors. Partner with Quality and Training teams to ensure consistent service expectations. Knowledge, Skills, and Abilities: To excel in this role, the individual should possess the following skills and abilities: Proficiency in call center software and metrics. Experience in staffing and scheduling to ensure adequate call center coverage. Ability to evaluate individual and team performance and implement goals to enhance efficiency and customer satisfaction. Capability to quickly and strategically address fluctuations in call center volume. Leadership in driving departmental and organizational initiatives that align with call center operational goals. Experience as a trusted escalation point for clients, understanding when to advocate on behalf of clients and the call center team. Proficiency in analyzing and presenting reports to senior management. Collaborative hiring, training, motivation, and engagement of teams. Strong communication skills, both verbal and written, including public speaking. Analytical and problem-solving abilities. Excellent organizational skills and prioritization capabilities. Adaptability in managing changing priorities in a fast-paced environment. Ability to build and maintain trust with internal teams and clients. Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and internet research. Experience in management, supervision, and performance management. Strong motivational and coaching skills. If you meet these qualifications and are interested in joining our dynamic team, please reach out to discuss further.