Job PurposeThe Internal Recruiter will play a key role in attracting and hiring top talent for Dash BPO, ensuring that the organization’s staffing needs are met efficiently and effectively. This role involves sourcing and screening candidates, coordinating interviews, managing onboarding processes, and handling recruitment administration while collaborating closely with LOB (Line of Business) Managers. Key Responsibilities•??Talent Sourcing and Screening: Identify, attract, and engage qualified candidates through various sourcing channels (job boards, social media, referrals, etc.). Screen resumes and conduct initial interviews to assess candidate suitability.•??Interview Coordination: Schedule and manage interviews between candidates, HR, and LOB Managers, ensuring a smooth and timely interview process.•??Onboarding Management: Facilitate a seamless onboarding process for new hires, coordinating documentation, training, and integration activities.•??Recruitment Administration: Maintain accurate and up-to-date recruitment records, track candidate progress, and manage recruitment databases.•??Collaboration: Work closely with LOB Managers to understand staffing needs, role requirements, and team dynamics to deliver high-quality hires. Key Performance Indicators (KPIs)•??Time-to-Fill: Minimize the time taken to fill open positions without compromising candidate quality.•??Quality of Hires: Ensure candidates meet job requirements and align with company culture and performance standards.•??Retention Rates: Contribute to high retention through effective hiring practices and onboarding.•??Recruitment Admin Efficiency: Maintain organised and efficient recruitment records and processes. Qualifications and Experience•??Experience: Minimum 2 years of bulk recruitment experience. BPO environment recruitment would be advantageous.•??Knowledge: Familiarity with recruitment best practices.•??Skills: Strong communication, organizational, and interpersonal skills. Ability to manage multiple priorities and work in a fast-paced environment. Company Culture and BenefitsDash BPO offers a dynamic and collaborative work environment focused on growth, performance, and employee well-being. Benefits include:•??Medical Insurance: Provided after successful completion of probation.•??Transport Incentive: Support for commuting cost.

Calling all contact center agents that are willing to work night shift US hours. Requirements: Experience in Sales or Telemarketing. Experience in Customer Service. Experience in Sales. Must have 6-12 months contact center experience or high-end retail. International BPO experience advantageous.   Job Description: Correctly manage time during contact without neglecting quality objectives (Doing the job correctly with Efficiency). Show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile (end user satisfaction). Achieve resolution in the first contact according to their empowerment and assertive escalation when required (sense of urgency). Use of common sense and critical mind. Comply with defined procedures and correct use of work tools. Commitment to continuous improvement and compliance with the improvement actions agreed with your superior in a timely manner. Comply with security and confidentiality policies defined by the company and our client. Report immediately to your immediate superior any incident or event that prevents you from performing your job duties. Report immediately to your immediate superior or management team any incident or event that exposes the safety of the staff, the client or the company. Perform any function or task at the request of your immediate supervisor.   Competencies:   Focused on Goals. Positive attitude. Self-confidence. Attention to detail. Strong sense of resilience.

Job Summary: The Call Center Agent will be responsible for contacting recently discharged patients toschedule follow-up appointments with a Nurse Practitioner. This role plays a critical part inensuring continuity of care and improving patient outcomes by proactively managing post discharge follow-up scheduling. The agent will handle both inbound and outbound calls,provide accurate appointment details, and document all interactions within the system. Key Responsibilities: • Outbound Calls: Proactively reach out to discharged patients to schedule follow-upappointments with the assigned Nurse Practitioner.• Inbound Calls: Handle incoming calls from patients needing assistance withappointment scheduling, rescheduling, or general inquiries.• Appointment Coordination: Work with the clinical scheduling system to book,confirm, or modify appointments based on availability and patient preferences.• Patient Education: Provide clear and compassionate information regarding theimportance of follow-up care and address any initial concerns.• Documentation: Accurately record call details, patient preferences, andappointment confirmations in the electronic health records (EHR) system.• Compliance & Confidentiality: Adhere to HIPAA regulations and company policiesto maintain patient privacy and data security.• Escalation Management: Identify and escalate urgent medical concerns or patientdissatisfaction to the appropriate healthcare team.• Customer Service Excellence: Deliver a warm, empathetic, and professionalexperience to all patients, ensuring high levels of patient engagement andsatisfaction.• Collaboration: Coordinate with medical offices, Nurse Practitioners, andadministrative staff to ensure seamless scheduling. Required Qualifications: • Education: High School Diploma or GED required; Associate’s or Bachelor's degreein healthcare, business, or communication preferred.• Experience: 1-2 years of experience in a call center, healthcare, or customer servicerole (preferred but not mandatory).• Technical Skills: Experience with scheduling software and electronic health records(EHR) is a plus. Proficiency in Microsoft Office (Word, Excel, Outlook).• Communication Skills: Excellent verbal and written communication skills. Strongactive listening and problem-solving skills.• Soft Skills: Patient and empathetic demeanor, especially when speaking withrecently discharged patients. Ability to multitask in a fast-paced environment. Highattention to detail and accuracy in data entry. Preferred Qualifications: • Previous experience in healthcare call centers, patient engagement, or medicalscheduling.• Familiarity with HIPAA compliance and medical terminology

Job Summary: The IT Helpdesk Technician provides technical support and assistance to end-users regarding hardware, software, and network-related issues. This role is critical in ensuring the smooth operation of IT services, maintaining high levels of user satisfaction, and contributing to the overall efficiency of the organization’s technology infrastructure. Key Responsibilities: Technical Support: Provide first-level support to users via phone, email, and in-person for all IT-related issues. Diagnose and troubleshoot hardware, software, and network problems. Escalate complex issues to higher-level support or specialized technicians when necessary. Incident Management: Record, track, and document helpdesk requests, including all actions taken to resolve the issues. Follow up with users to ensure issues are resolved satisfactorily and in a timely manner. Maintain accurate records of incidents and resolutions in the helpdesk system. User Assistance and Training: Assist users with the installation, configuration, and ongoing usability of system hardware and software. Conduct basic user training and create documentation on common issues and resolutions. System Maintenance: Perform routine maintenance tasks on computer systems and other IT equipment. Assist in the deployment and setup of new hardware and software. Monitor and maintain network systems and ensure security protocols are followed. Collaboration and Communication: Collaborate with other IT team members to resolve issues and implement new technologies. Communicate effectively with users to understand their needs and provide clear instructions and updates. Stay updated on the latest technology trends and solutions to provide informed support. Requirements: Education: Associate degree in Information Technology, Computer Science, or related field. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. Experience: Minimum of 1-2 years of experience in an IT support role. Technical Skills: Proficiency in Windows and Mac OS environments, basic networking, and common software applications. Experience with helpdesk software is preferred. Soft Skills: Excellent problem-solving skills, strong customer service orientation, effective communication abilities, and the ability to work both independently and as part of a team.  

  Workforce Manager Job Description Workforce Manager provides initiative-taking, solutions-oriented support for the Contact Center Management and Workforce Management teams and continuous improvement of workforce processes, policies, and procedures. Workforce Manager Position Summary The Workforce Manager is responsible for leading and optimizing workforce planning strategies to ensure operational excellence within the contact center. This role oversees workforce specialists, manages forecasting, scheduling, and real-time monitoring, and ensures key performance indicators (KPIs) are met. The Workforce Manager collaborates with Operations and other stakeholders to align workforce strategies with business goals while fostering a positive work environment. Workforce Manager Job Responsibilities KPI’S Develop and maintain long- and short-term forecasting and staffing            models for both front and back-office operations. · - / + 10% Forecast Accuracy Ensure forecast accuracy remains within an acceptable range (e.g., ±10%). · 98% Quality of Deliverables Oversee capacity planning, ensuring service levels, adherence, and            occupancy targets are achieved. · 95% Schedule Efficiency Utilize workforce management (WFM) technology and processes to           determine staffing requirements and create optimized schedules. · Net Promoter Score (NPS) from WFM Process Lead the daily activities of the Command Center to ensure work is            completed on schedule with high quality. · 95% Compliance with Manager’s Deliverables Monitor real-time agent behaviors, efficiency, and availability, and            provide insights to optimize staffing and adherence. · Ensure compliance with SLA and required hours per account. Collaborate with Operations to develop and execute real-time management            strategies, including trigger-based adjustments for queues and staffing. Conduct data analysis to identify opportunities for improving service            levels, cost efficiency, and employee satisfaction. Develop and present performance management reports with actionable            insights for stakeholders. Drive process improvement initiatives to enhance workforce operations,            policies, and procedures. Sensitive KPI’s (Failure to meet one of these KPIs will be subject to immediate termination) Provide leadership and motivation to the WFM team, ensuring continuous            development and knowledge transfer. Implement succession planning and training programs to strengthen            workforce management expertise. Conduct regular meetings with stakeholders to communicate production activities, staffing capacity, and performance trends. Ensure compliance with company policies and industry best practices. Maintain and update workforce management documentation, including           standard operating procedures. Generate and present reports detailing workforce performance metrics,            adherence, and capacity planning. And any other assignments required. Qualifications and Requirements for Workforce Manager A minimum of five years of experience in a contact center environment, including at least three years of workforce management (WFM) experience. A high school diploma is required; a bachelor's degree is preferred. An emphasis in mathematics, statistics, or analytical disciplines is a plus. Demonstrated proficiency in basic computer skills, including Microsoft Excel. Proficiency in WFM tools is desired (experience with tools used in this center is a plus). Strong analytical and problem-solving skills, with the ability to interpret complex data. Excellent leadership, communication, and stakeholder management abilities. Experience in forecasting, scheduling, real-time adherence, and capacity planning. Ability to work in a fast-paced environment with shifting priorities.  

  Workforce Manager Job Description Workforce Manager provides initiative-taking, solutions-oriented support for the Contact Center Management and Workforce Management teams and continuous improvement of workforce processes, policies, and procedures. Workforce Manager Position Summary The Workforce Manager is responsible for leading and optimizing workforce planning strategies to ensure operational excellence within the contact center. This role oversees workforce specialists, manages forecasting, scheduling, and real-time monitoring, and ensures key performance indicators (KPIs) are met. The Workforce Manager collaborates with Operations and other stakeholders to align workforce strategies with business goals while fostering a positive work environment. Workforce Manager Job Responsibilities KPI’S Develop and maintain long- and short-term forecasting and staffing            models for both front and back-office operations. · - / + 10% Forecast Accuracy Ensure forecast accuracy remains within an acceptable range (e.g., ±10%). · 98% Quality of Deliverables Oversee capacity planning, ensuring service levels, adherence, and            occupancy targets are achieved. · 95% Schedule Efficiency Utilize workforce management (WFM) technology and processes to           determine staffing requirements and create optimized schedules. · Net Promoter Score (NPS) from WFM Process Lead the daily activities of the Command Center to ensure work is            completed on schedule with high quality. · 95% Compliance with Manager’s Deliverables Monitor real-time agent behaviors, efficiency, and availability, and            provide insights to optimize staffing and adherence. · Ensure compliance with SLA and required hours per account. Collaborate with Operations to develop and execute real-time management            strategies, including trigger-based adjustments for queues and staffing. Conduct data analysis to identify opportunities for improving service            levels, cost efficiency, and employee satisfaction. Develop and present performance management reports with actionable            insights for stakeholders. Drive process improvement initiatives to enhance workforce operations,            policies, and procedures. Sensitive KPI’s (Failure to meet one of these KPIs will be subject to immediate termination) Provide leadership and motivation to the WFM team, ensuring continuous            development and knowledge transfer. Implement succession planning and training programs to strengthen            workforce management expertise. Conduct regular meetings with stakeholders to communicate production activities, staffing capacity, and performance trends. Ensure compliance with company policies and industry best practices. Maintain and update workforce management documentation, including           standard operating procedures. Generate and present reports detailing workforce performance metrics,            adherence, and capacity planning. And any other assignments required. Qualifications and Requirements for Workforce Manager A minimum of five years of experience in a contact center environment, including at least three years of workforce management (WFM) experience. A high school diploma is required; a bachelor's degree is preferred. An emphasis in mathematics, statistics, or analytical disciplines is a plus. Demonstrated proficiency in basic computer skills, including Microsoft Excel. Proficiency in WFM tools is desired (experience with tools used in this center is a plus). Strong analytical and problem-solving skills, with the ability to interpret complex data. Excellent leadership, communication, and stakeholder management abilities. Experience in forecasting, scheduling, real-time adherence, and capacity planning. Ability to work in a fast-paced environment with shifting priorities.  

OPERATIONS MANAGER   Job Description   We are searching for a dedicated, supportive Operations Manager who can coach and motivate call Supervisors/Team Leads & Coordinators. The Operations Manager will hire employees and assist in the training process, ensuring team lead/supervisor is leading their respective teams effectively. They will continue to support the team after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act a resource to your team. To succeed as an operations manager, you should be focused on helping your team build necessary skills and knowledge so they can better support customers. You should be supportive, communicative, and attentive.   Key Responsibilities:Ensure compliance with the contents of the contracts of each of the line of businesses under itsresponsibility.Implement and act in accordance with the information security policies of customer contracts andbusiness in generalDirect, guide, control, teach, lead, and motivate collaborators under their responsibility.Analyze and interpret the results, detect root causes of areas of opportunities and act even with precision.until resolving incidents.Detect needs and/or areas of opportunity of each of the clients under their responsibility and implement.strategies for continuous improvement.Manage and execute the human and material resources aimed at the business and customer objectives.Communicate, monitor, and provide feedback to the direct reporting line with timely data and facts.Develop and implement effective communication and leadership methods.Manage the operations with quality oriented to the satisfaction of the end users of our client to ensure.the objective of Integral Solution at the first contact.Continuously develop staff skills and abilities.Prepare, analyze, and interpret reports for the Site Director.Work cross-functionally with Workforce Management, Quality, coordinator, and other departments toimprove operational efficiencies and ensure quality objectives are consistently achieved.Ensure open door policy and manage through hands-on involvement on the call center floor.Assist Site Director with operational strategic planning; perform other duties as assigned.   Desired Skills and Experience: Successfully completed commercial or business studies1 year in the hospitality industry(essential)Strong background within a sales campaign(advantageous)5+ years call center leadership experience; with account management preferred.Results-driven and comfortable working in a fast-paced environment; ability to multi-task andeffectively prioritize changing needsAbility to quickly resolve concerns and problems within program.Numerical and analytical capacity.Ability to lead, guide and motivate team members to achieve desired results.Advanced written and verbal communication skillsAbility to interact and own relationship with clients and internal/external business stakeholders.Results-driven, action-oriented, and self-motivated mindsetExperience with call center technology, including ACD, workforce management agent productivity tools,quality management toolsFamiliar with COPC and other related call center operation standardsProficient in Microsoft Office Suite and other business programs as required.Mastery of metric management   If you feel you meet the above requirements, then do not think twice & get applying to join a growing dynamic brand that constantly provides clients with a world class service??

Contact Centre Architect Job Description The Contact Centre Architect will lead the design, implementation, and optimization of contact center solutions, integrating CRM and telephony systems to deliver seamless customer experiences. This role includes troubleshooting, conducting gap analyses, and collaborating with clients to ensure alignment with business objectives. Key Responsibilities Architectural Design: Develop and implement end-to-end contact center solutions, incorporating telephony, IVR, routing, workforce management, and reporting. Conduct gap analyses to identify improvements in CRM and telephony systems. Scale CRM telephony systems and deploy new instances as needed. Collaboration: Collaborate with clients to gather and analyze business requirements for contact center solutions. Lead technical discussions to align designs with client objectives and address challenges. Technical Leadership: Develop detailed architectural designs, including system diagrams, data flows, and integration points. Provide training to project teams, including developers, engineers, and system administrators. Implementation & Testing: Guide implementation teams through technical specifications and designs. Conduct system testing to ensure reliability, scalability, and performance. Continuous Improvement: Troubleshoot CRM and telephonic systems to address issues proactively. Stay updated on industry trends, emerging technologies, and best practices. Qualifications Minimum Requirements: Certification in Telephony systems 8+ years of experience as a Contact Center Solution Architect, focusing on cloud or on-premise contact center solutions. 5+ years of experience as Senior Architect In-depth knowledge of contact center technologies, including telephony, IVR, ACD, routing, workforce management, and reporting. Strong understanding of CRM systems and their integration with contact center technologies. Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions. Exceptional communication skills to articulate technical concepts to non-technical stakeholders. Certification in CRM or contact center technologies. Familiarity with AI-driven contact center enhancements, such as chatbots and predictive analytics.

Real-Time Analyst As a Real-Time Analyst, you will collaborate closely with the Operations team to monitor incoming queue volumes, report daily attendance, address real-time deviations, and ensure compliance with service level goals to maintain consistent performance. Floor Management: Monitor key performance indicators (KPIs) and issue alerts if any metrics fall outside of target. Proactively address issues affecting KPIs by adjusting routing profiles or skills, reassigning tasks, rescheduling breaks or lunchtimes, and organizing coaching sessions. Inform supervisors of agents who are not adhering to their schedules, including issues like absenteeism, tardiness, or deviations in break times. Alert supervisors to unusual call volume patterns, such as significant increases or decreases. Track agent status and manage Average Handle Time (AHT) effectively. Ensure all operational and management tools are functioning correctly. Regularly test Interactive Voice Response (IVR) systems and Softphone functionality. Escalate and document any incidents involving tools or events that impact performance metrics. Reports: Develop, modify, update, analyze, and interpret reports. Provide daily updates on operational management reports, including attendance, performance, and executive summaries. Update Workforce Management (WFM) reports daily, including intraday forecast accuracy and incident reports. Identify deviations, suggest continuous improvements, and perform graphical analyses such as correlation, Pareto, and variable analysis. Forecasts, Schedules, and Service Level: Review call inflow patterns and assess resource requirements to meet demand. Analyze trends and make recommendations for schedule adjustments or other improvements. Confidentiality: Maintain the confidentiality of all information handled by the enterprise, clients, and end-users, ensuring that it is used solely for authorized purposes as defined by the company.

As a Real-Time Analyst, you will work closely with Operations, monitor the incoming volume in the queues, report on daily attendance,notify any deviations in real-time and ensure the compliance of the service levels goals to deliver consistent performance. Floor management Monitor the key performance indicators (KPIs) and provide alerts when any metric is out of the target• Take actions before events that affect the indicators (change the routing profile or skill, re-assign the task to the resources,re-scheduling lunchtimes or break times, pre-shift, coaching sessions, etc.)• Notify the supervisors of agents outside of their schedule (absenteeism, tardiness, lunch and break out of time, or excess oflunches or breaks)• Provide alerts for atypical call volume (volume increase or decrease)• Follow up on the status of the agents and maintain control of the AHT• Ensure that the work tools are working correctly, both management and operational• Make constant tests of the Interactive Voice Response (IVR), or Softphone are working properly• Escalate and document incidents of tools or events that impact the indicators Reports • Build, modify, update, analyze and interpret the content of reports• Daily update of operational management reports (attendance, performance, executive reports, among others)• Daily update of the WFM reports (accuracy in the intraday forecast, incident report, among others)• Evaluate and detect deviations and propose continuous improvements• Perform graphical analysis of correlations, variables, Pareto, among othersForecasts, Schedules, and Service Level• Review the call inflow pattern and the required resource to comply with the demand, analyze trends and come up withsuggestions or recommendations such as schedule movement or others. Maintain the confidentiality of the information handled by our enterprise, the client, and the end-user, meaning that the information.must not be used for purposes other than those authorized by the company.

Dash BPO is seeking a proactive HR Compliance Officer to ensure compliance with South African statutory requirements and internal policies. This role involves handling key compliance processes and supporting organizational goals.   Key Responsibilities Ensure compliance with the South African Labor Law Manage COIDA annual submissions. Handle BBBEE (Broad-Based Black Economic Empowerment) reporting and compliance. Oversee WSP (Workplace Skills Plan) and ATR (Annual Training Report) submissions. Coordinate Employment Equity submissions. Facilitate GBS (Global Business Services) submissions. Administer DTI (Department of Trade and Industry) quarterly audits. Conduct internal audits of employee files. HR Audit compliance Facilitate compliance training and awareness programs. Advise on compliance matters across departments. Handle Other Compliance related maters   Educational Requirements Grade 12 (Matric) with relevant HR qualifications. A relevant Bachelor or BCom Degree in HR/ Industrial Psychology/ Business Management/ Financial Management or related field Proficiency in MS Office Suite.   Work Experience Requirements 3+ years of compliance experience, preferably in a BPO environment. Strong knowledge of HR principles and South African regulatory frameworks. Experience with WSPATR and EE Submissions advantageous Experience in submitting EEA2 and EEA4 Reports to the Department of Labour Experience in submitting WSP and ATR to any SETA Experience in understanding legislative requirements for B-BBEE Compliance   Behavioral Competencies People-Focused: Committed to employee support and fair practices. Time Management: Ability to meet deadlines effectively. Professional Communication: Clear communication at all levels. Attention to Detail: Accuracy in documentation and reporting. Organizational Skills: Effective planning and execution of tasks. Confidentiality: Handling sensitive information with discretion.

Job Description:A Quality Assurance Analyst (QA) is responsible for assessing the quality of performance of our contact center staff who deal with our existing and potential customers. The QA monitors inbound and outbound calls and email responses to assess employee demeanor, technical accuracy, customer service performance, and compliance with the programs policies and procedures. They assist in developing, creating and implementing quality processes and procedures for the contact center and recommend improvements to training materials as needed to improve the overall customer experience. Key Responsibilities:• Analyze and evaluate voice and/or non-voice interactions in accordance with our quality guidelines to ensure a high level of customer satisfaction and first call resolution • Own the quality process from sample collection, data analysis, and presentation of results to operations and training; extended to auditing the employees' sales performance to ensure quality, legitimacy, and report identified breaches • Responsible for conducting customer satisfaction data analysis across the channels served by a given program to identify root causes of complaints, customer dissatisfaction, and best practices, tracking quality results in a database to actionable data • Responsible for providing insights and recommendations for quality improvement to managers/supervisors to coach their teams • Serve as subject matter expert in conducting coaching sessions for staff and provide ongoing and specific feedback to upper management on compliance with policies, procedures, product knowledge, or behaviors that may compromise the quality of the voice and non-voice interactions • Responsible for completing the monthly monitoring plan and documenting the audits on the designated form, including accurate and detailed comments on quality findings • Quality analyst may also be responsible for organizing the bi-weekly calibration meetings, including analyzing data, creating the deck, and conducting the meeting with management • Assist the queues as demanded in processing calls, chat, emails, and back-office workload when necessary • Lead special projects assigned by the leaders of the department and meet the established deadline Knowledge, skill set, and qualifications required:• High school diploma with 1-2 years of Call Center Experience* • Advance English level with excellent verbal and written communication skills • Outstanding customer service skills and dedication to providing exceptional customer care • Exceptional listening and analytical skills • Research, analytical and problem-solving skills • Must be a self-motivator and self-starter • Must be proficient with Microsoft Office (intermediate Word, basic Excel) • Ability to multitask and successfully operate in a fast-paced, team environment • Must adapt well to change and successfully set and adjust priorities as needed

About the Role: We are looking for Customer Service Representatives to support our client operating as an MVNO (Mobile Virtual Network Operator), meaning we provide mobile services without owning the physical infrastructure. Our goal is to deliver exceptional, personalized mobile experiences to every customer, ensuring that each interaction is delightfully transactional. We are looking for an enthusiastic and tech-savvy Customer Service Representative to join our team. You’ll be the friendly, upbeat voice that assists customers with their inquiries, resolves issues, and helps them navigate their mobile services. If you love making people smile and enjoy solving problems, this role is for you!   Key Responsibilities: Provide exceptional service by addressing customer inquiries and resolving issues efficiently. Skillfully navigate customer information systems to assist with mobile plans, technical issues, and account details. Maintain a cheerful, upbeat, and professional tone during all interactions. Use light, non-controversial humor to build rapport and keep conversations engaging. Stay updated on products, services, and promotions to provide accurate information to customers. Assist customers with basic technical troubleshooting, ensuring they feel supported and confident in their mobile experience. Ensure every interaction is “delightfully transactional,” leaving customers satisfied and valued. Work closely with team members, clients and supervisors to ensure seamless service delivery and provide feedback to improve the service offering.   Skills & Qualifications: High School Diploma or Equivalent. Previous experience in customer service or a call center environment is a plus. Tech-savvy with the ability to troubleshoot mobile services and navigate systems efficiently. Strong verbal and written communication skills. Positive, happy attitude that can turn any situation into a pleasant experience for customers. Problem-solving skills with attention to detail. Ability to thrive in a fast-paced environment. A good sense of humor to keep conversations light and enjoyable while maintaining professionalism. Willingness to work flexible hours, including weekends or holidays as needed.   What We Offer: Competitive salary and benefits. Growth opportunities within a fast-growing company. A fun, collaborative work environment. Medical Insurance. Transportation incentives. A monthly performance bonus. Please note if you do not get any feedback within 2 weeks, please deem your application unsuccessful

The Analytics Customer Success Specialist is responsible for driving customer satisfaction and adoption of our analytics platform. This role requires a strong understanding of data analysis and a passion for helping clients achieve their business goals. The ideal candidate will be able to effectively communicate complex analytical concepts, identify opportunities for improvement, and build strong relationships with our clients. Responsibilities Customer relationship management: We build and maintain strong relationships with our clients, acting as their trusted advisors and partners. Data analysis: Analyze client data to identify trends, insights, and opportunities for improvement. Value proposition: Articulate the value of our analytics platform to clients, demonstrating how it can help them achieve their business objectives. Training and education: Provide training and education to clients on effectively using our platform to extract insights from their data. Customer success planning: Develop and execute plans to ensure client satisfaction and retention. Qualifications Bachelor's degree in Business Analytics, Statistics, or a related field. Strong understanding of data analysis concepts and tools like SQL, Excel, and data visualization software. Excellent communication and presentation skills. Ability to build strong relationships with clients. Strong customer service orientation. Previous experience in customer service between 1 -3 years of experience.

As a Link Builder Specialist, you will play a pivotal role in enhancing our clients' online visibility by acquiring high-quality backlinks. You will conduct in-depth research to identify potential link opportunities, build relationships with relevant websites, and implement effective outreach strategies. Your ability to create compelling content and persuasive communication will drive link acquisition success. Responsibilities Link Prospecting: Conduct thorough research to identify potential link opportunities and build a robust pipeline of prospects. Content Analysis: Analyze client websites to identify linkable assets and develop content strategies to support link-building efforts. Keyword Research: Perform in-depth keyword research to inform content creation and outreach initiatives. Outreach and Relationship Building: Develop and execute effective outreach campaigns to secure high-quality backlinks.  Link Acquisition: Negotiate and secure link placements on authoritative websites to improve clients' search engine rankings. Performance Tracking: Monitor link-building campaigns, analyze performance metrics, and provide regular reports on campaign effectiveness. Collaboration: Work closely with the SEO team, content creators, and other stakeholders to ensure alignment and optimize link-building efforts. Qualifications Proven experience in link building or a related SEO role. Strong understanding of SEO principles and best practices. Excellent written and verbal communication skills. Proficiency in using SEO tools and analytics platforms. Ability to prioritize tasks and meet deadlines. Strong attention to detail and organizational skills. A passion for digital marketing and a desire to stay up-to-date with industry trends. Experience with content management systems (CMS) and CRM platforms. Knowledge of HTML and CSS. Bilingualism (English and Spanish).

Calling all contact center agents that are willing to work night shift US hours. Requirements: Experience in Sales or Telemarketing. Experience in Customer Service. Experience in Sales. Must have 6-12 months contact center experience or high-end retail. International BPO experience advantageous.   Job Description: Correctly manage time during contact without neglecting quality objectives (Doing the job correctly with Efficiency). Show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile (end user satisfaction). Achieve resolution in the first contact according to their empowerment and assertive escalation when required (sense of urgency). Use of common sense and critical mind. Comply with defined procedures and correct use of work tools. Commitment to continuous improvement and compliance with the improvement actions agreed with your superior in a timely manner. Comply with security and confidentiality policies defined by the company and our client. Report immediately to your immediate superior any incident or event that prevents you from performing your job duties. Report immediately to your immediate superior or management team any incident or event that exposes the safety of the staff, the client or the company. Perform any function or task at the request of your immediate supervisor.   Competencies:   Focused on Goals. Positive attitude. Self-confidence. Attention to detail. Strong sense of resilience.

El agente de servicio al cliente se encargará de brindar una excelente asistencia personalizada a los clientes por llamadas y chats, resolviendo sus consultas de manera eficiente y manteniendo informados a sus superiores sobre cualquier incidencia relevante. Formación Académica: Estudios secundarios completados. Mínimo 1 año de estudios universitarios. Competencias requeridas: Indispensable: Excelente ortografía Capacidad analítica orientada a resolución de problemas y obtención de resultados. Habilidad de redacción con ortografía correcta. Experiencia previa en servicio al cliente demostrable mayor a 4 meses. Orientación al cliente y seguimiento de órdenes e instrucciones. Así como orientación al resultado y comunicación efectiva. Dicción clara y Tono de voz modulado a través del teléfono. Facilidad para hablar y determinar las necesidades y deseos de los clientes Habilidad para escribir mínimo 20 palabras por minuto en la computadora. Disponibilidad para trabajar turnos rotativos, fines de semanas y feriados.   Deseable Habilidades técnicas: digitación y conocimientos de informática a nivel de usuario. Alto nivel de tolerancia, capacidad de análisis, buen manejo de stress. Habilidad para generar y cultivar relaciones con el cliente. Conocimiento en el uso de Navegadores de Internet, sistemas operativos, configuración de correos, Microsoft Office (Outlook nivel medio).

Calling all team leaders & SME'S/2ICS or performance coaches with 12 months international BPO experience to check the below vacancy out.   Job Description     We are searching for a dedicated, supportive call center supervisor who can coach and motivate call center representatives as they field calls from clients. The call center supervisor will manage employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act a resource to agents.   To succeed as a call center supervisor, you should be focused on helping your team build necessary skills and knowledge so they can better support customers. You should be supportive, communicative, and attentive.   Call Center Supervisor Responsibilities:   Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and policies. Answering agent questions regarding best practices or difficult calls. Identifying operational issues and suggesting possible improvements. Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. Preparing reports and analyzing data to assist management as they determine call center goals. Working with other supervisors and management team members to support agents and maximize customer satisfaction.   Call Center Supervisor Requirements:   High School Diploma or equivalent, but more education, especially in management, is preferred. Call center supervisory experience is required. 12 Month SME/2IC or performance coach experience with an international BPO Proficiency with technology, especially computers, software applications, and phone systems. Advanced English. Exceptional verbal and written communication skills. Strong understanding of company products, policies, and services. Ability to coach, train, and motivate employees and evaluate their performance. Excellent problem solving, leadership, and customer service skills. Analytical, efficient, and thorough. Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.    

Summary / Objective: We are seeking a training professional with BPO experience that wants to grow and join a winning team. Organize and facilitates Training staff to deliver and analyze DASH BPO approved.new hire and developmental training included but not limited to Systems, policies. and procedures and leadership standards, DASH and industry guidelines and Microsoft programs. Depending on programs and initiatives. Essential Functions: 1. Reasonable accommodation may be made to enable individuals withdisabilities to perform the essential functions.2. Lead the new hires during training and initial period of employment andensure all associates task and responsibilities are completed to meet DASH.and client standards and expectations.3. Submit productivity reports. New hire training surveys and new hireperformance.4. Deliver and facilitate training programs for areas of improvement based onbusiness needs.5. Participate in projects performed by the training departments.6. Perform other duties as assigned by management7. Understands and can apply principles of adult learning to training.development and delivery. Competencies: 1. Accountability2. Adaptability3. Communication4. Inclusiveness5. customer focus6. occupational knowledgetechnology orientation Qualifications: • Related degree or equivalent relevant work experience• Must be fluent in English, both oral and writtenlanguage skills• Proficient computer skills including MS Office.   Should you meet the above requirements do not hesitate to apply now.