Job Description:A Quality Assurance Analyst (QA) is responsible for assessing the quality of performance of our contact center staff who deal with our existing and potential customers. The QA monitors inbound and outbound calls and email responses to assess employee demeanor, technical accuracy, customer service performance, and compliance with the programs policies and procedures. They assist in developing, creating and implementing quality processes and procedures for the contact center and recommend improvements to training materials as needed to improve the overall customer experience. Key Responsibilities:• Analyze and evaluate voice and/or non-voice interactions in accordance with our quality guidelines to ensure a high level of customer satisfaction and first call resolution • Own the quality process from sample collection, data analysis, and presentation of results to operations and training; extended to auditing the employees' sales performance to ensure quality, legitimacy, and report identified breaches • Responsible for conducting customer satisfaction data analysis across the channels served by a given program to identify root causes of complaints, customer dissatisfaction, and best practices, tracking quality results in a database to actionable data • Responsible for providing insights and recommendations for quality improvement to managers/supervisors to coach their teams • Serve as subject matter expert in conducting coaching sessions for staff and provide ongoing and specific feedback to upper management on compliance with policies, procedures, product knowledge, or behaviors that may compromise the quality of the voice and non-voice interactions • Responsible for completing the monthly monitoring plan and documenting the audits on the designated form, including accurate and detailed comments on quality findings • Quality analyst may also be responsible for organizing the bi-weekly calibration meetings, including analyzing data, creating the deck, and conducting the meeting with management • Assist the queues as demanded in processing calls, chat, emails, and back-office workload when necessary • Lead special projects assigned by the leaders of the department and meet the established deadline Knowledge, skill set, and qualifications required:• High school diploma with 1-2 years of Call Center Experience* • Advance English level with excellent verbal and written communication skills • Outstanding customer service skills and dedication to providing exceptional customer care • Exceptional listening and analytical skills • Research, analytical and problem-solving skills • Must be a self-motivator and self-starter • Must be proficient with Microsoft Office (intermediate Word, basic Excel) • Ability to multitask and successfully operate in a fast-paced, team environment • Must adapt well to change and successfully set and adjust priorities as needed

About the Role: We are looking for Spanish Spoken Customer Representatives that will be the liaison between our current and potential patients. In this role, you will be responsible for the accurate, timely and efficient scheduling & triaging subsidiaries / sites. The successful candidate demonstrates high attention to detail, and an ability to utilize excellent probing and call listening skills to address and resolve patient needs. In this role, you will provide excellent customer service and a high level of reliability to ensure we are delivering the highest possible quality service, in a positive professional manner. The identification of Duties and Responsibilities does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position.   WHAT YOU WILL BE WORKING ON:   Coordinate/Schedule all physician schedules in an orderly fashion to ensure all appointments flow smoothly. Call patients to reschedule appointments as needed. Contact patients who may have not responded to their reminder calls and be assertive to ensure the appointment will be rescheduled (telemarketing). Type and distribute weekly doctor schedules to all medical/surgical offices and staff. Send information packets, mass mailing to all patients and/or offices when requested. Assure appropriate documentation is provided in each patient record. Assure incoming & outgoing clinical summaries and referrals are appropriately placed in the patient record. Ensure referrals are received as necessary by doctor or insurance. Triage calls properly to assure location doctor compliance. Must be willing and able to be on site 2-3 times per month for training and continuous education. Achieve Quality and NPS score requirements. Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and Employee Handbook. Must be willing to work on an onsite setting in US hours. Perform various other duties as requested.   WHAT WILL MAKE YOU AWESOME:   Able to handle multi-task work and manage time effectively in a fast-paced environment. Perseverance and excellent follow through. Customer-service experience. Problem-solving / critical thinking. Adaptability and assertiveness.   WHAT YOU KNOW:   To be successful in this role you should have the following experience or knowledge:   Strong ability to work independently with limited oversight post-training Strong Listening and comprehension skills. Strong phone and verbal communication skills, including active listening. Excellent customer service and communication skills, including communication via email and text. Computer proficiency. Minimum of 2 years of medical and/or clinical experience (Essential). College Degree or College Diploma.

CandidateWe are looking for an individual to join our operation as an agent. The basic function of this individual is to receive incoming calls and address all customer needs while adhering to company policies and procedures.What the ideal candidate looks like: •Previous customer support experience preferred•Attention to detail so you may know when to escalate anomalies.•High Energy and Engaging Personality•Identify customers’ needs, clarify information, research every issue and provide accurate, valid and complete information by using the right tools•Have a natural flair for making sales and a successful sales background.•Have experience with working high end customers.•Excellent communication skills are a MUST.•Be humble as we sometimes get escalated for incidents that are outside of our control.•Must be willing to work with Back Office and Chat Channels over and above the voice channel.•Understanding of PCI Compliance•Willing to work international hours with reliable transport as attendance is a major KPI.•Sense of Urgency when there’s a crisis•Build relationships and liaise with all support departments respectively.•Able to follow communication procedures, guidelines and policies Requirements and skills•international Customer Service•Neutral Accent – Non- Negotiable•Strong communication skills – Non-Negotiable•Typing•Sales•Strong active-listening skills•Ability to display professionalism.•Ability to multi-task•Ability to manage time effectively.•Ability to work with minimal supervision

About the Role: We are looking for Customer Service Representatives to support our client operating as an MVNO (Mobile Virtual Network Operator), meaning we provide mobile services without owning the physical infrastructure. Our goal is to deliver exceptional, personalized mobile experiences to every customer, ensuring that each interaction is delightfully transactional. We are looking for an enthusiastic and tech-savvy Customer Service Representative to join our team. You’ll be the friendly, upbeat voice that assists customers with their inquiries, resolves issues, and helps them navigate their mobile services. If you love making people smile and enjoy solving problems, this role is for you!   Key Responsibilities: Provide exceptional service by addressing customer inquiries and resolving issues efficiently. Skillfully navigate customer information systems to assist with mobile plans, technical issues, and account details. Maintain a cheerful, upbeat, and professional tone during all interactions. Use light, non-controversial humor to build rapport and keep conversations engaging. Stay updated on products, services, and promotions to provide accurate information to customers. Assist customers with basic technical troubleshooting, ensuring they feel supported and confident in their mobile experience. Ensure every interaction is “delightfully transactional,” leaving customers satisfied and valued. Work closely with team members, clients and supervisors to ensure seamless service delivery and provide feedback to improve the service offering.   Skills & Qualifications: High School Diploma or Equivalent. Previous experience in customer service or a call center environment is a plus. Tech-savvy with the ability to troubleshoot mobile services and navigate systems efficiently. Strong verbal and written communication skills. Positive, happy attitude that can turn any situation into a pleasant experience for customers. Problem-solving skills with attention to detail. Ability to thrive in a fast-paced environment. A good sense of humor to keep conversations light and enjoyable while maintaining professionalism. Willingness to work flexible hours, including weekends or holidays as needed.   What We Offer: Competitive salary and benefits. Growth opportunities within a fast-growing company. A fun, collaborative work environment. Medical Insurance. Transportation incentives. A monthly performance bonus. Please note if you do not get any feedback within 2 weeks, please deem your application unsuccessful

About the Role: We are looking for Customer Service Representatives to support our client operating as an MVNO (Mobile Virtual Network Operator), meaning we provide mobile services without owning the physical infrastructure. Our goal is to deliver exceptional, personalized mobile experiences to every customer, ensuring that each interaction is delightfully transactional. We are looking for an enthusiastic and tech-savvy Customer Service Representative to join our team. You’ll be the friendly, upbeat voice that assists customers with their inquiries, resolves issues, and helps them navigate their mobile services. If you love making people smile and enjoy solving problems, this role is for you!   Key Responsibilities: Provide exceptional service by addressing customer inquiries and resolving issues efficiently. Skillfully navigate customer information systems to assist with mobile plans, technical issues, and account details. Maintain a cheerful, upbeat, and professional tone during all interactions. Use light, non-controversial humor to build rapport and keep conversations engaging. Stay updated on products, services, and promotions to provide accurate information to customers. Assist customers with basic technical troubleshooting, ensuring they feel supported and confident in their mobile experience. Ensure every interaction is “delightfully transactional,” leaving customers satisfied and valued. Work closely with team members, clients and supervisors to ensure seamless service delivery and provide feedback to improve the service offering.   Skills & Qualifications: High School Diploma or Equivalent. Previous experience in customer service or a call center environment is a plus. Tech-savvy with the ability to troubleshoot mobile services and navigate systems efficiently. Strong verbal and written communication skills. Positive, happy attitude that can turn any situation into a pleasant experience for customers. Problem-solving skills with attention to detail. Ability to thrive in a fast-paced environment. A good sense of humor to keep conversations light and enjoyable while maintaining professionalism. Willingness to work flexible hours, including weekends or holidays as needed.   What We Offer: Competitive salary and benefits. Growth opportunities within a fast-growing company. A fun, collaborative work environment. Medical Insurance. Transportation incentives. A monthly performance bonus. Please note if you do not get any feedback within 2 weeks, please deem your application unsuccessful 

Calling all team leaders with 12 Months to 2 Years  international BPO experience to check the below vacancy out.   Job Description   We are searching for a dedicated, supportive call center supervisor who can coach and motivate call center representatives as they field calls from clients. The call center supervisor will manage employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act a resource to agents.   To succeed as a call center supervisor, you should be focused on helping your team build necessary skills and knowledge so they can better support customers. You should be supportive, communicative, and attentive.   Call Center Supervisor Responsibilities:   Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and policies. Answering agent questions regarding best practices or difficult calls. Identifying operational issues and suggesting possible improvements. Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. Preparing reports and analyzing data to assist management as they determine call center goals. Working with other supervisors and management team members to support agents and maximize customer satisfaction.   Call Center Supervisor Requirements:   High School Diploma or equivalent, but more education, especially in management, is preferred. Call center supervisory experience is required. 12 Month SME/2IC or performance coach experience with an international BPO Proficiency with technology, especially computers, software applications, and phone systems. Advanced English. Exceptional verbal and written communication skills. Strong understanding of company products, policies, and services. Ability to coach, train, and motivate employees and evaluate their performance. Excellent problem solving, leadership, and customer service skills. Analytical, efficient, and thorough. Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.  

We are currently seeking a Vice President of Operations with BPO experience, ideally with a background in the banking industry, who possesses a strong sense of resilience and contributes significantly to business outcomes.   Duties & Responsibilities:   Ensure seamless support experiences for Customer Care, Sales, and Collections clients, resulting in superior satisfaction ratings. Cultivate deep, trusted relationships with key clients served by the team. Serve as the primary relationship manager for clients supported by your team. Develop expertise across all functional areas of the team. Address client concerns promptly to maintain high satisfaction levels. Identify and mitigate risks for at-risk clients by allocating appropriate resources. Analyze metrics from various sources to identify service issues, determine root causes, and implement necessary changes. Interpret metrics to address daily staffing challenges and plan for long-term staffing needs. Monitor queues across functions daily to ensure compliance with SLAs. Collaborate with leaders from other service areas to identify and promote best practices. Implement regular process improvements to enhance client service and collections experiences. Coordinate with other departments to fulfill responsibilities effectively. Provide leadership across the multi-function team, fostering open communication internally and with clients. Motivate the team to deliver outstanding cultural and operational performance. Optimize team efficiency and productivity through effective management. Collaborate with subject matter experts (SMEs) to ensure training needs are met and processes and controls are up to date. Develop team members and facilitate career progression across service disciplines. Effectively manage and develop functional team managers, supervisors, leads, and seniors. Partner with Quality and Training teams to ensure consistent service expectations. Knowledge, Skills, and Abilities: To excel in this role, the individual should possess the following skills and abilities: Proficiency in call center software and metrics. Experience in staffing and scheduling to ensure adequate call center coverage. Ability to evaluate individual and team performance and implement goals to enhance efficiency and customer satisfaction. Capability to quickly and strategically address fluctuations in call center volume. Leadership in driving departmental and organizational initiatives that align with call center operational goals. Experience as a trusted escalation point for clients, understanding when to advocate on behalf of clients and the call center team. Proficiency in analyzing and presenting reports to senior management. Collaborative hiring, training, motivation, and engagement of teams. Strong communication skills, both verbal and written, including public speaking. Analytical and problem-solving abilities. Excellent organizational skills and prioritization capabilities. Adaptability in managing changing priorities in a fast-paced environment. Ability to build and maintain trust with internal teams and clients. Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and internet research. Experience in management, supervision, and performance management. Strong motivational and coaching skills. If you meet these qualifications and are interested in joining our dynamic team, please reach out to discuss further.  

Summary / Objective: We are seeking a training professional with BPO experience that wants to grow and join a winning team. Organize and facilitates Training staff to deliver and analyze DASH BPO approved. new hire and developmental training included but not limited to Systems, policies. and procedures and leadership standards, DASH and industry guidelines and Microsoft programs. Depending on programs and initiatives.   Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Lead the new hires during training and initial period of employment and ensure all associates task and responsibilities are completed to meet DASH. and client standards and expectations. Submit productivity reports. New hire training surveys and new hire performance. Deliver and facilitate training programs for areas of improvement based on business needs. Participate in projects performed by the training departments. Perform other duties as assigned by management Understands and can apply principles of adult learning to training. development and delivery. Competencies: Must be competent in delivering training in English. Accountability Adaptability Communication Inclusiveness Customer Focus Occupational Knowledge technology orientation   Qualifications: Related degree or equivalent relevant work experience Must be fluent in English, both oral and written language skills Proficient computer skills including MS Office.   Should you meet the above requirements do not hesitate to apply now.  

The Analytics Customer Success Specialist is responsible for driving customer satisfaction and adoption of our analytics platform. This role requires a strong understanding of data analysis and a passion for helping clients achieve their business goals. The ideal candidate will be able to effectively communicate complex analytical concepts, identify opportunities for improvement, and build strong relationships with our clients. Responsibilities Customer relationship management: We build and maintain strong relationships with our clients, acting as their trusted advisors and partners. Data analysis: Analyze client data to identify trends, insights, and opportunities for improvement. Value proposition: Articulate the value of our analytics platform to clients, demonstrating how it can help them achieve their business objectives. Training and education: Provide training and education to clients on effectively using our platform to extract insights from their data. Customer success planning: Develop and execute plans to ensure client satisfaction and retention. Qualifications Bachelor's degree in Business Analytics, Statistics, or a related field. Strong understanding of data analysis concepts and tools like SQL, Excel, and data visualization software. Excellent communication and presentation skills. Ability to build strong relationships with clients. Strong customer service orientation. Previous experience in customer service between 1 -3 years of experience.

As a Link Builder Specialist, you will play a pivotal role in enhancing our clients' online visibility by acquiring high-quality backlinks. You will conduct in-depth research to identify potential link opportunities, build relationships with relevant websites, and implement effective outreach strategies. Your ability to create compelling content and persuasive communication will drive link acquisition success. Responsibilities Link Prospecting: Conduct thorough research to identify potential link opportunities and build a robust pipeline of prospects. Content Analysis: Analyze client websites to identify linkable assets and develop content strategies to support link-building efforts. Keyword Research: Perform in-depth keyword research to inform content creation and outreach initiatives. Outreach and Relationship Building: Develop and execute effective outreach campaigns to secure high-quality backlinks.  Link Acquisition: Negotiate and secure link placements on authoritative websites to improve clients' search engine rankings. Performance Tracking: Monitor link-building campaigns, analyze performance metrics, and provide regular reports on campaign effectiveness. Collaboration: Work closely with the SEO team, content creators, and other stakeholders to ensure alignment and optimize link-building efforts. Qualifications Proven experience in link building or a related SEO role. Strong understanding of SEO principles and best practices. Excellent written and verbal communication skills. Proficiency in using SEO tools and analytics platforms. Ability to prioritize tasks and meet deadlines. Strong attention to detail and organizational skills. A passion for digital marketing and a desire to stay up-to-date with industry trends. Experience with content management systems (CMS) and CRM platforms. Knowledge of HTML and CSS. Bilingualism (English and Spanish).

We seek a compassionate and results-oriented Customer Care Representative to support our patients, primarily individuals with vein-related conditions. In this role, you will be the patient's first point of contact, offering guidance, reassurance, and information. Responsibilities Build rapport with patients, demonstrating empathy and understanding of their needs. Effectively communicate complex medical information clearly and concisely. Utilize strong sales skills to educate patients about treatment options and convert leads into appointments. Efficiently manage multiple tasks and systems, including patient databases and communication tools. Adhere to company protocols and quality standards. Qualifications Excellent verbal and written communication skills in English. Proven ability to build rapport and provide exceptional customer service. Strong sales orientation and a track record of meeting or exceeding goals. Proficiency in computer applications, including Microsoft Office Suite. Ability to multitask and prioritize effectively. Experience in a customer service or call center environment is preferred. Bilingualism (English/Spanish) is a plus.

El agente de servicio al cliente se encargará de brindar una excelente asistencia personalizada a los clientes por llamadas y chats, resolviendo sus consultas de manera eficiente y manteniendo informados a sus superiores sobre cualquier incidencia relevante. Formación Académica: Estudios secundarios completados. Mínimo 1 año de estudios universitarios. Competencias requeridas: Indispensable: Excelente ortografía Capacidad analítica orientada a resolución de problemas y obtención de resultados. Habilidad de redacción con ortografía correcta. Experiencia previa en servicio al cliente demostrable mayor a 4 meses. Orientación al cliente y seguimiento de órdenes e instrucciones. Así como orientación al resultado y comunicación efectiva. Dicción clara y Tono de voz modulado a través del teléfono. Facilidad para hablar y determinar las necesidades y deseos de los clientes Habilidad para escribir mínimo 20 palabras por minuto en la computadora. Disponibilidad para trabajar turnos rotativos, fines de semanas y feriados.   Deseable Habilidades técnicas: digitación y conocimientos de informática a nivel de usuario. Alto nivel de tolerancia, capacidad de análisis, buen manejo de stress. Habilidad para generar y cultivar relaciones con el cliente. Conocimiento en el uso de Navegadores de Internet, sistemas operativos, configuración de correos, Microsoft Office (Outlook nivel medio).

Job Description The Quality Analyst is responsible for overseeing and ensuring the integrity and consistency of quality processes and procedures across assigned accounts. This role involves leading quality initiatives, managing audits, and collaborating with various teams to enhance overall quality performance. Additionally, the Quality Analyst assesses the quality of performance of contact center staff, monitors communications, and recommends improvements to enhance the overall customer experience.   Key Responsibilities • Develop and maintain quality Process: Design, implement and update quality process and procedures, as well as ensuring the consistency and integrity of quality standards across all accounts. • Lead Quality Initiatives: Champion quality improvement initiatives and projects. Collaborate with internal and external stakeholders to drive quality enhancements. Monitor and report on the effectiveness of quality improvement initiatives. • Audit Management: oversee and manage internal and external audits. Ensure all processes and controls comply with relevant standards and regulations. Address and resolve any findings in a timely manner. • Contact Center Quality Assurance: Assess the quality of performance of contact center staff who interact with customers. Monitor voice/ non voice interactions, to evaluate behavior, technical accuracy, customer service performance and compliance with program policies and procedures. Recommend improvements to training and operations as needed to improve overall customer experience and quality • Data Analysis and reporting: Analyze quality data to identify trends and areas for improvement. Prepare detailed reports and presentations on quality performance and provide actionable insights to senior management. • Quality analyst may also be responsible for organizing the bi-weekly calibration meetings, including analyzing data, creating the deck, and conducting the meeting with management • Assist the queues as demanded in processing calls, chat, emails, and back-office workload when necessary • Lead special projects assigned by the leaders of the department and meet the established deadline   Knowledge, skill set, and qualifications required: • High school diploma with 1-2 years of Call Center Experience. • Advance English level with excellent verbal and written communication skills • Outstanding customer service skills and dedication to providing exceptional customer care • Exceptional listening and analytical skills • Research, analytical and problem-solving skills • Must be a self-motivator and self-starter • Must be proficient with Microsoft Office (intermediate Word, basic Excel) • Ability to multitask and successfully operate in a fast-paced, team environment • Must adapt well to change and successfully set and adjust priorities as needed

Summary / Objective: We are seeking a training professional with BPO experience that wants to grow and join a winning team. Organize and facilitates Training staff to deliver and analyze DASH BPO approved.new hire and developmental training included but not limited to Systems, policies. and procedures and leadership standards, DASH and industry guidelines and Microsoft programs. Depending on programs and initiatives. Essential Functions: 1. Reasonable accommodation may be made to enable individuals withdisabilities to perform the essential functions.2. Lead the new hires during training and initial period of employment andensure all associates task and responsibilities are completed to meet DASH.and client standards and expectations.3. Submit productivity reports. New hire training surveys and new hireperformance.4. Deliver and facilitate training programs for areas of improvement based onbusiness needs.5. Participate in projects performed by the training departments.6. Perform other duties as assigned by management7. Understands and can apply principles of adult learning to training.development and delivery. Competencies: 1. Accountability2. Adaptability3. Communication4. Inclusiveness5. customer focus6. occupational knowledgetechnology orientation Qualifications: • Related degree or equivalent relevant work experience• Must be fluent in English, both oral and writtenlanguage skills• Proficient computer skills including MS Office.   Should you meet the above requirements do not hesitate to apply now.